The Kenyan Revenue Authority has recently adopted a cloud-based CRM solution to assist with citizen engagement. This is helping to change perception around the cloud and the benefits of cloud-based solutions versus the risk involved. Cloud-based solutions have the potential to dramatically improve business and are actually cheaper in the long run than continuing to maintain legacy equipment. Modern application services can help organisations to bridge the gap between their legacy technology and new solutions like the cloud and reengineer their processes to create a customer-first experience. However, in order to maximise return on investment, however, it is essential to find the right partner to embark on the digital journey with.
SOURCE: AFRICA.COM